Frequently Asked Questions
Effective Date: December 13, 2024
Last Updated: December 13, 2024
Welcome to the Cash-For-Junk-Cars-Express.com Frequently Asked Questions page. Here, we've compiled the most common inquiries we receive from customers looking to sell their vehicles quickly, securely, and hassle-free. Whether you're curious about how to get a free quote, understand our pickup process, or learn what documents you'll need, you'll find straightforward answers to help guide you. If you don't see your question here, feel free to give us a call—we're always happy to assist.
What standard of service can I expect from Cash-For-Junk-Cars-Express.com?
At Cash-For-Junk-Cars-Express.com, we pride ourselves on offering top quality service from the moment you email or call us to the point at which our team comes to pick up your vehicle.
Do you protect my privacy?
Yes. 100%. We will not give out your personal information to anyone without your written notarized consent.
What types of vehicles do you purchase?
We purchase just about any type of vehicle regardless of its condition or if it runs or not.
How much is my vehicle worth?
Just call us at (877) 328-1186 or click here to fill out our online quote form and you will get a quote within minutes.
What if my vehicle is damaged or missing parts?
We will always attempt to make you a fair and honest offer on your vehicle even if it is damaged, or missing parts.
Can you pick up vehicles off the highway?
In most cases we may be able to pick-up a vehicle off of a highway or interstate.
What if I lost the keys to my vehicle?
As long as you can provide proof of ownership, we will still buy your vehicle without the keys. But in some cases, you may need the key(s) to sell us your vehicle.
What if I lost the registration to my vehicle?
In most cases we do not require a registration to buy your vehicle. In the event we do need one, you can easily obtain one from your local Motor Vehicle office.
I purchased property with an abandoned vehicle on it?
Contact your local police station for special instructions on the proper paperwork needed for abandoned vehicles left on your property. You need this before we can buy your vehicle.
I have an abandoned vehicle in my parking lot?
Just like any abandoned vehicle, contact your local police station for special instructions. This must be done prior to us buying your vehicle.
Do I have to be there with the vehicle upon pick-up?
We can make arrangements to pick-up your vehicle without your being present as long as the necessary documentation is left with the vehicle. But in some cases, the owner must be present upon pick-up.
Can you pay me some other way other than cash?
Yes. We can pay you by check or money order if that is what you prefer.
How much does the towing cost to remove my vehicle?
Nothing. Towing is always free.
Can I drop my vehicle off?
Yes and No. For insurance reasons, drop offs are determined on a case by case basis.
What do I have to do to prepare for my vehicle to be picked up?
Not much, actually! If you want to sell your vehicle to us, just make sure it's accessible – it's no good if it's locked away in a garage! If you have the title then please have that ready to give to the driver too.
When will my vehicle be picked up?
We'll contact you to confirm a quote and agree on a suitable pick up time. Although we can't tell you to the minute when we'll be able to pick up your vehicle– due to traffic and other appointments and conditions – we're happy to call you when the flatbed or tow truck is on its way to you.
What if my vehicle is not in very good condition?
You can sell any vehicle with Cash-For-Junk-Cars-Express.com no matter what condition it's in. We're vehicle people, not classic vehicle collectors, so it doesn't even matter if your vehicle is completely written off, burnt out or even stripped!
What if I do not have my title?
In most cases, no title is no problem as long as you have your driver's license and maybe a copy of your registration. Please notify us of this information as soon as possible so we can go over your situation. Please note that, in certain cases, a title may be required.
How fast can you really pick up my car?
In most cases, we are equipped to pick up vehicles within 2 hours. But in some cases it can take up to 24 hours.
I still owe money on my vehicle can you still buy it?
You would have to pay off the balance of your loan before we are able to purchase the vehicle from you.
Is there a fee to get a quote?
Quotes are free.
Do you charge any fees?
Our service is completely free.
Is your process secure and trusted?
Yes.
When will I get paid for my vehicle?
You'll get paid on the spot the day of pick-up. Our tower will inspect the vehicle and paperwork, and hand over your payment. Nice 'n easy.
Can I sell multiple vehicles?
Yes. And if your buddies have a vehicle to sell, you can send them our way as well.
How and where do I sign my title?
Click here for instructions on where and how to sign your title.
What should I do if I signed my title incorrectly?
Titles are complicated and sensitive legal documents, so don't sweat it if you signed yours wrong, it can always be fixed! You can obtain a duplicate title. Click here for instructions on how to get a new title.
I have a title but it's not in my name. Can you still buy my vehicle?
This depends on a few factors and is determined on a case by case basis. You will have to call us for the answer to this question.
Will your tow truck driver help me take off my license plate(s)?
Yes.
I have a question that isn't answered here. Is there someone I can talk to?
You can call us at (877) 328-1186.